Easy 2 page paper, Determine a training outline for a frontline-level employee for your business based on one customer service initiative. 250 word post, Listen to the podcast below, Owning a Business and Customer Experience, and answer the following:

THIS IS A 2 PART QUESTION. EACH QUESTION NEEDS TO BE SAVED ON A SEPARATE WORD DOCUMENT.

Instructions

Week 5 Assignment: Training (CO3, ILO.B.SK.3, AL.3, AL.2, DL.2)

Determine a training outline for a frontline-level employee for your business based on one customer service initiative. Complete the following:

• State the frontline position and a brief description of that job (about a paragraph)
• State the one customer service initiative the training will be centered on.
• Construct a one day agenda for the training in outline format.
• Explain your reasoning for your initiative and your outline.

Include a minimum of two scholarly sources

Written paper at least 2 pages

Agenda outline

Format your paper according to APA guidelines

Discussion 5: Quality Service Culture (CO4)

Discussion Directions: Listen to the podcast below, Owning a Business and Customer Experience, and answer the following:

• According to the speaker, customer service is abstract and about an experience. Put yourself in the place of YOUR customer
  • What about your business would be abstract?
  • What kind of experience should your customer expect?
  • How will you instill a culture of your employees (even if it’s just you) of quality service?

I WILL ATTACH ALL NECESSARY INFORMATION TO THE CHAT LOG TO COMPLETE THE QUESTIONS.