Entry levle information technology resume

Unit Secretary/Customer Service Representative 2017 to May 2019

Sanford Health Hospital | Fargo, ND

• Scheduled appointments in a call center environment
• Handled front office duties and greeted patients
• Entered/updated patient demographic information into the EMR system
• Handled admissions and discharges
• Answered busy multi-line phone system (100+ calls daily)
• Verified medical insurance information
• Collected co-payments
• Obtained authorizations for procedures
• Answered inquiries about billing, procedures, etc.
• Scheduled appointments in a call center environment
• Handled front office duties and greeted patients
• Entered/updated patient demographic information into the EMR system
• Handled admissions and discharges
• Answered busy multi-line phone system (100+ calls daily)
• Verified medical insurance information
• Collected co-payments
• Obtained authorizations for procedures
• Answered inquiries about billing, procedures, etc.

Washington Hospital Center Washington, D.C.

Help Desk 2015 – 2017

• Provided organizational leadership in using MailChimp, which was instrumental in sharing emails with customers as well as advertising – creating effective and fantastic campaigns through MailChimp.
• Installed hardware and software – maintaining hardware peripherals through configuring of software.
• Monitored help desk system for incoming requests and resolve or escalate accordingly
• Troubleshoot desktop, laptop, printer, hardware, software and other peripheral device issues
• Fully documented all steps and communication for each issue
• Document processes and procedures Diagnose hardware, software and network problems remotely.
• Install, configure and support PC workstations, thin client workstations, printers, scanners and multi-function devices
• Educate users related to hardware, software, systems and processes.
• Track prioritize and document requests using a Support Desk ticket system.
• Perform on site hardware, software and infrastructure assessments and support.

• Keep front desk clean, tidy and supplied with all the necessary supplies
• Greet, communicate with and welcome guests
• Answer all the customers’ questions and address their complaints
• Answer all incoming calls, redirect them when needed
• Receive letters, packages and send them to appropriate destination
• Prepare and manage outgoing mail
• Check, sort and forward emails
• Monitor office supplies
• Make supply orders when needed
• Monitor and update records and files
• Monitor and log office expenses and costs

Washington Hospital Center Washington, D.C. 2010-2014

EDUCATION

AFFILIATIONS

National Cyber League, Order of the Sword, and Shield National Honor Society