HCAD 660 Discussion 10

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HCAD 660: Healthcare Institutional Organization and
Management Discussion 10 Questions – Results Management

Instructions: Please answer using your own words in a minimum of 350, maximum 500 words (2-3 paragraphs). PER QUESTION 5 in total. Referenced with two (3) peer-reviewed journal articles or qualified text publish within the past five years and follow APA Manual 7th editions scholarly writing guidelines. APA in-text Citation formatting is required. When writing replies, please provide your experiences, new ideas, add probing questions to engage readers and new literature on the topic to enhance the learning opportunity.

Questions:

10.1.Customers

What is the connection between marketing strategies and patient engagement? Provide some strategies that have helped or hindered patient engagement. Provide an operational definition of “patient engagement” How is it defined?Measured?

Who are the ‘customers’ of a hospital? Other health organizations (Internal and External)?

10.2. These Things Happen (See attached readings for Case)

Instructions: Review the case of Paradise Hills Medical Center, below. The CEO has asked you for a recommendation.What will you tell him?

10.3. Assessing Outcomes

Based on your readings, discuss what have you learned about high performance and balanced scorecard/competing forces? Are measures missing? What measures are superior? (As always, be sure to draw from and cite relevant reference materials)

Based on your readings, what have you learned about high performance and balanced scorecard/competing forces? Are measures missing? What measures are superior?

What is your root cause analysis of what makes an organization high performing?

What is your new idea for making the process better?

10.4. Defining Quality

Define what quality healthcare means from the perspective of one or more of these groups:

  • Providers
  • Patients & Family
  • Payers
  • Public Health
  • Political Players
  • Policy/Advocacy
  • 10.5. Assessing Outcomes

    Who are the inspiring leaders from healthcare and what makes them inspirational? Be sure to first offer a brief framework, based on relevant reference materials, that explore the concepts related to motivation, inspiration, and leadership.

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