Discussion Question 1
Recall a time when you received bad news, either in your academic or professional experience, which was not delivered in a very tactful manner. Or, recall a time when you delivered bad news, which you might have delivered in a more sensitive way. What were the circumstances of the event? What bad news buffering strategies could have lightened the blow of the bad news you received, or, how might you have better buffered the bad news you delivered? Finally, comment on why you think it is important to be sensitive when delivering bad news within organizations and to other organizations? Obviously, there are individualâ€s feelings to consider, but what are some other important considerations?
Discussion Question 2
Understanding your audience and their expectations for a business message is critical for effective communication. What are two things to consider about your audience when you are deciding how to tailor your message to their needs? Why are those considerations important? Use an example to illustrate your response.
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