Identify influencers outside of the value chain and how they can negatively or positively impact the customer experience

For the Order of the Day assignment, you are to develop your own Question and Answer based on the learning outcomes of the class session. I have attached the Best Practice Order of the Day,  you should write as insightful and in depth like that.Ideally you are to write a Q&A that applies to a marketing principle as a consumer applying a principle of marketing to a real world situation.Learning outcomes of session 2:1.      n the importance of understanding the value chain in marketing2.       Describe the roles of the key pa Explairticipants or partners in the value chain that have the ability to significantly impact the customer experience