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Develop a professional MS PPT presentation on the topics of conflict management *and* the consultant-client (C-C) relationship during the different phases of the consulting process (entry, diagnosis, planning, and/or implementation) based on both 1) the new case: Note on conflict management (The Crimson Group, 2013) at https://www.iveycases.com/ProductView.aspx?id=6325… and 2) any of the previous cases as per section 7. PREVIOUS CASE(S) above. Your professional MS PPT presentation should answer each of the following questions and/or address each of the following:

  1. What are the different types of conflict a consultant may need to manage at the different phases of the consulting process (i.e., entry, diagnosis, planning or implementation phases)?
  2. Based on any of the previous cases in the course (as per section 7. PREVIOUS CASE(S) above), can you identify a minimum of three (3) examples of conflicts?
  3. Describe each of the three conflict examples which you identified in terms of: a) severity (e.g., low, moderate, high), b) frequency (e.g., one-time or continuing), and c) stakeholder perspectives involved (e.g., 2 perspectives, 3 or more perspectives).
  4. Analyze what the potential sources of conflict are (or could be) for each of the 3 conflicts which you identified.
  5. Select one (1) only of the three conflicts which you identified (as per #2 above). Explain which of the five positions of the Thomas–Kilmann conflict & negotiation model you would adopt and/or recommended
  1. Your professional MS PPT presentation should be based on the information included in the case: Note on conflict management (The Crimson Group,2013) at https://www.iveycases.com/ProductView.aspx?id=63259
  2. Your professional MS PPT presentation should be prepared after reading a minimum of two (2) of the following readings. You can choose any but a minimum of two and clearly identify which sources/readings you selected to develop your presentation (both in each slide of your presentation and in the appendix or references section):

    • Block, P. & Nowlan, J. (2011). Understanding resistance (chapter 8) and Dealing with resistance (chapter 9) in Flawless consulting: a guide to getting your expertise used. (3rd edition). San Francisco, CA: Jossey-Bass. Retrieved from https://login.ezproxy.kpu.ca:2443/sso/skillport?context=41041
    • Cadle, J., Paul, D., & Turner, P. (2014). Technique 42: The Thomas-Kilmann conflict mode instrument in Business analysis techniques: 99 essential tools for success (Second ed.). Wiltshire, England: BCS. 160-163 Retrieved from http://tinyurl.com/y5jxgllj
    • Green, C. H., Howe, A. P., & ebrary, I. (2012). Handling objections (chapter 14), My client is a jerk: Transforming relationships gone bad (chapter 24) and Trust-based negotiations (chapter 26) in The trusted advisor fieldbook: A comprehensive toolkit for leading with trust. Hoboken, N.J: Wiley. Retrieved from http://tinyurl.com/y6t23twx
    • Kubr, M. (2009). Managing conflict (section 4.4) in Consulting and change (chapter 4) in Management consulting: a guide to the profession. Geneva: International Labour Office. Retrieved from http://tinyurl.com/y22f6kl3
    • Parikh, S. (2015). Client interactions and related obstacles (chapter 7) and The skill of advising (chapter 8) in The consultant’s handbook: A practical guide to delivering high-value and differentiated services in a competitive marketplace. Chichester, England: Wiley. Retrieved from http://tinyurl.com/t4lmott
    • Rahim, M. A. (2017;2011). Nature of Conflict (chapter 2) in Managing conflict in organizations (Fourth ed.). London, [England]; New York, [New York]: Routledge. Retrieved from https://tinyurl.com/y6gbdc77
    • Any of the optional readings in section 10.2 – Optional assignment- and/or case-related materials on managing change, resistance, and conflict management (as per below).

    Your professional MS PPT presentation should include 4 pages (minimum) to 6 pages (maximum) excluding appendices and/or references.

  3. I uploaded the case.

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