Develop a professional MS PPT presentation on the topics of conflict management *and* the consultant-client (C-C) relationship during the different phases of the consulting process (entry, diagnosis, planning, and/or implementation) based on both 1) the new case: Note on conflict management (The Crimson Group, 2013) at https://www.iveycases.com/ProductView.aspx?id=6325… and 2) any of the previous cases as per section 7. PREVIOUS CASE(S) above. Your professional MS PPT presentation should answer each of the following questions and/or address each of the following:
- What are the different types of conflict a consultant may need to manage at the different phases of the consulting process (i.e., entry, diagnosis, planning or implementation phases)?
- Based on any of the previous cases in the course (as per section 7. PREVIOUS CASE(S) above), can you identify a minimum of three (3) examples of conflicts?
- Describe each of the three conflict examples which you identified in terms of: a) severity (e.g., low, moderate, high), b) frequency (e.g., one-time or continuing), and c) stakeholder perspectives involved (e.g., 2 perspectives, 3 or more perspectives).
- Analyze what the potential sources of conflict are (or could be) for each of the 3 conflicts which you identified.
- Select one (1) only of the three conflicts which you identified (as per #2 above). Explain which of the five positions of the Thomas–Kilmann conflict & negotiation model you would adopt and/or recommended
- Your professional MS PPT presentation should be based on the information included in the case: Note on conflict management (The Crimson Group,2013) at https://www.iveycases.com/ProductView.aspx?id=63259
-
Your professional MS PPT presentation should be prepared after reading a minimum of two (2) of the following readings. You can choose any but a minimum of two and clearly identify which sources/readings you selected to develop your presentation (both in each slide of your presentation and in the appendix or references section): - Block, P. & Nowlan, J. (2011). Understanding resistance (chapter 8) and Dealing with resistance (chapter 9) in Flawless consulting: a guide to getting your expertise used. (3rd edition). San Francisco, CA: Jossey-Bass. Retrieved from https://login.ezproxy.kpu.ca:2443/sso/skillport?context=41041
- Cadle, J., Paul, D., & Turner, P. (2014). Technique 42: The Thomas-Kilmann conflict mode instrument in Business analysis techniques: 99 essential tools for success (Second ed.). Wiltshire, England: BCS. 160-163 Retrieved from http://tinyurl.com/y5jxgllj
- Green, C. H., Howe, A. P., & ebrary, I. (2012). Handling objections (chapter 14), My client is a jerk: Transforming relationships gone bad (chapter 24) and Trust-based negotiations (chapter 26) in The trusted advisor fieldbook: A comprehensive toolkit for leading with trust. Hoboken, N.J: Wiley. Retrieved from http://tinyurl.com/y6t23twx
- Kubr, M. (2009). Managing conflict (section 4.4) in Consulting and change (chapter 4) in Management consulting: a guide to the profession. Geneva: International Labour Office. Retrieved from http://tinyurl.com/y22f6kl3
- Parikh, S. (2015). Client interactions and related obstacles (chapter 7) and The skill of advising (chapter 8) in The consultant’s handbook: A practical guide to delivering high-value and differentiated services in a competitive marketplace. Chichester, England: Wiley. Retrieved from http://tinyurl.com/t4lmott
- Rahim, M. A. (2017;2011). Nature of Conflict (chapter 2) in Managing conflict in organizations (Fourth ed.). London, [England]; New York, [New York]: Routledge. Retrieved from https://tinyurl.com/y6gbdc77
- Any of the optional readings in section 10.2 – Optional assignment- and/or case-related materials on managing change, resistance, and conflict management (as per below).
Your professional MS PPT presentation should include 4 pages (minimum) to 6 pages (maximum) excluding appendices and/or references.
-
I uploaded the case.
0 comments