The questions for chapter 12 are:
Read HR in Action Case Incident 2: Carter Cleaning Company: Guaranteeing Fair Treatment. Answer only 2 of the following questions with minimum of 350 words.
12-20. What would you do if you were Jennifer, and why?
12-21/22. Should a disciplinary system be established at Carter’s Cleaning Centers? If so, what should it cover, and how would you suggest it deal with a situation such as the one with the errant counter people?
12-23. How would you deal with the store manager?
The questions for chapter 13 are:
Read HR in Action Case Incident 2: Carter Cleaning Company: The Grievance. Answer only 2 of the following questions with minimum of 350 words.
13-22. Do you think it is important for Carter Cleaning Company to have a formal grievance process? Why or why not?
13-23. Based on what you know about the Carter Cleaning Company, outline the steps in what you think would be the ideal grievance process for this company.
13-24. In addition to the grievance process, can you think of anything else that Carter Cleaning Company might do to make sure that grievances and gripes such as this one are expressed and also are heard by top management?
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