Please read the fictional scenario on page 2 and the data supported on page 3. Imagine that you work for the administration at the university. You are the LSS project lead and you have 2-3 assistants assigned to your team. Write a paper that describes the process your team (group) might use to complete this important project.
LSS Project Name: Increase the number of majors and reduce any non-value-added activities
- Assume 60 majors annually, the target is to increase to 100 majors. The program currently has 4 full-time faculty
- Revenues: estimating $350 per credit-hours
- Annual expenses (direct and indirect costs) is $416,000, about 60% is indirect costs. The target is to reduce at least 20%.
- This LSS Improvement Project Budget: $20,000
- The program is lack of recruitment plan
- Project Duration goal: 2 years
solving only these from the project 4.1 4.2 4.3 4.4
4.1 Defining the dimensions of quality measurement explain in detail of each dimension (Performance, features, conformance, reliability, durability, service, response, aesthetics, and reputation,…)
4.2 Using A3 report to explain how to improve the number of majors
4.3 Using QFD (quality function deployment – house of quality) to identify customers and their needs, to sort out the most important attributes, and obtain specifications from the critical to quality characteristics (QFD template Excel sheet is attached.)
4.4 Creating SWOT analysis to analyze the strengths, weaknesses, opportunities, and threats.
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