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what a video ( will provied) and record the interaction, which should be limited to 3 minutes.

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For this assessment, you will need to enlist the help of a friend or classmate, who will play the role of someone describing a difficult personal or work situation. Prior to the assessment, review and practice the steps of active listening: paraphrasing; asking questions; expressing empathy; using engaged body language; avoiding judgment; and avoiding giving advice.Active Listening (1) (1)

Active Listening (1) (1)

Criteria Ratings Pts

This criterion is linked to a Learning OutcomeParaphrases speaker’s concernsUse other words to reflect what the speaker has said. Show not only that you are listening, but that you are attempting to understand.

3 to >2.0 pts

Full Marks

2 to >0.0 pts

Half mark

0 pts

No Marks

3 pts

This criterion is linked to a Learning OutcomeAsks clarifying questionsDemonstrate that you have been paying attention by asking relevant questions and/or making statements that build or help to clarify what the speaker has said.

3 to >2.0 pts

Full Marks

2 to >0.0 pts

Half mark

0 pts

No Marks

3 pts

This criterion is linked to a Learning OutcomeExpresses empathyPut yourself in the shoes of the speaker to understand the needs and feelings of that person. Let them know you care.

3 to >2.0 pts

Full Marks

2 to >0.0 pts

Half mark

0 pts

No Marks

3 pts

This criterion is linked to a Learning OutcomeUses body language to show engagementUse your own body language and gestures to convey your attention. Nod subtly, make eye contact, note your posture, and encourage the speaker with a smile.

3 to >2.0 pts

Full Marks

2 to >0.0 pts

Half mark

0 pts

No Marks

3 pts

This criterion is linked to a Learning OutcomeAvoids judgmentsActive listening requires an open mind. As a listener, be open to new ideas, new perspectives and new possibilities.

3 to >2.0 pts

Full Marks

2 to >0.0 pts

Half mark

0 pts

No Marks

3 pts

This criterion is linked to a Learning OutcomeRefrains from giving adviceInstead of conjuring up advice, or anticipating the next thing you’ll say, focus simply on what the speaker is saying.

3 to >2.0 pts

Full Marks

2 to >0.0 pts

Half mark

0 pts

No Marks

3 pts

Total Points: 18

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