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Mary is a registered nurse who graduated 2 years ago from a BSN program. She moved from Cincinnati to a small town in Indiana and now works at the local community hospital. This is her second job since graduating. Mary has been having issues with her coworker Jean, who is a licensed vocational nurse.Jean often makes snide remarks about Colleen being “a big city girl with little experience” and belittles her when she speaks up at staff meetings. Several times over the past month, Mary has asked for assistance from Jean and was told she needed to “learn to set priorities better.” Another time when Mary asked for information about a patient, Jean rolled her eyes and stated, “You can find the information in the electronic health record.” On another occasion, Mary asked Jean for assistance with a 300-pound patient. Jean ignored her and walked away. Mary recognized she was being bullied and needed to take steps to stop it1. What are the dimensions of power and conflict evident in this case study? 2. How is it possible to turn the situation around? 3. How can a win-win situation be created? 4. What power and conflict management strategies might be helpful? 5. Which communication techniques would be most constructive? 6. What are the disagreements, interference, and negative emotions involved in this situation?
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