Review the section on “CRM Opportunity”a. In what stage of the Competitive Life Cycle is the company?b. What are the most significant barriers to entry that competitors face? Explain.2. Review the section on “Sales Cloud Analysis”a. What are the 5 key moat considerations that Salesforce.com must address in this market?b. Which of these are most important? Explain
Review the section on “Service Cloud Analysis”a. Briefly summarize how Porter’s Five Forces apply to this market.b. What are the most important competitive advantages that Salesforce.com has in this market?Explain.4. Review the section on “Marketing Cloud Analysis”a. Briefly summarize the Lay of the Land in this market.b. What are the most important customer advantages (product attributes, horizontaldifferentiation, etc.) to doing business with Salesforce.com? Explain.5. Review the section on “Commerce Cloud Analysis”a. What technology or process disruptions/disintegrations exist that could create challenges inthis market?b. Which of these present the most realistic threats/opportunities? Explain.
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